FAQ

Currently we only ship to the United States. We're a US-focused brand and want to keep shipping fast, affordable, and reliable. We may expand to other countries in the future.

Shipping is a flat rate of €7 per order. Orders over €70 qualify for free shipping — no code needed, it's applied automatically at checkout.

We accept returns within 14 days of delivery for undamaged items in their original packaging. If your puzzle arrives damaged or with missing pieces, contact us and we'll send a replacement or issue a full refund.

All puzzles are manufactured in the USA by our production partner Printify. This ensures fast delivery, consistent quality, and reliable tracking for every order.

We offer 4 sizes: 110 pieces, 252 pieces, 520 pieces, and 1014 pieces. Each size is available in both horizontal (landscape) and vertical (portrait) formats. Perfect for beginners and experienced puzzlers alike.

Yes! We drop new designs frequently, inspired by the latest trends in art, nature, pop culture, and more. Follow us or sign up for our newsletter to be the first to know.

Absolutely. Once your order ships, you'll receive a tracking number by email. You can use it to follow your package all the way to your door.

You can reach us at thebigprint@consulting-ai.eu. We typically respond within one business day. You can also use the contact form on our website.

Yes. All payments are processed by Stripe, one of the world's leading payment platforms. We never see or store your credit card information — Stripe handles everything securely.